Question 1

Ship Rates

Accepted Answer

We use Real Time Shipping (RTS) to calculate all ship rates. Your rate is determined by USPS and is based on your order's weight, number of boxes, and shipping address.

Question 2

Packaging Fees

Accepted Answer

We charge a packaging fee of $5.50 per order which is included in the shipping fee. This includes the cost of the special packaging material we use to keep shipments cool and fresh.

Question 3

Tracking a Shipment

Accepted Answer

When your order ships, you will receive an email including your tracking number from USPS. You can also track the shipment on your account under 'My Orders'.

Question 4

Address Check

Accepted Answer

When placing an order, please double-check the recipient's address. We regret that we are not responsible for lost or stolen goods.

Question 5

Weather

Accepted Answer

We guarantee that our products leave our facility in peak condition and do our best to ensure that they arrive the same way (adding foil pouches and ice packs during hot weather). Please notify the recipient when their package will arrive as unattended items may get damaged from heat or other causes. We regret that we are unable to provide refunds or exchanges for damages caused by weather, mechanical failures, or other acts beyond our control.

Question 6

Allergens

Accepted Answer

All products are made using the same machinery and may contain traces of soy, dairy, eggs, and nuts. For detailed information about possible allergens, please double-check the ingredient label on your product of choice.

Question 7

Shelf Life

Accepted Answer

We recommend that you enjoy your product within 14 days of arrival.

FREQUENTLY ASKED QUESTIONS

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